GENERAL INFO:  We are operating at 100% capacity.  Order volume has been extremely high, but we have been able to keep our lead times to SHIPMENT really close to the published estimates in most cases.

Standard Shipping: We have moved to UPS ground for domestic shipping for the majority of our orders.  USPS has traditionally been a viable option, but currently packages are taking up to 3-4 weeks to deliver with the postal service, which is unacceptable.  UPS ground can still take up to a week or a bit more, but the tracking information is more accurate and eliminates the frustration of having a package that is “IN TRANSIT” for multiple days with no updates.

2nd Day Air Shipping:  We have added this as an option to our order form for those customers that absolutely need to get an item quicker. Unfortunately, UPS and FEDEX have suspended their guaranty to meet published delivery dates.  While this option will likely get the packages to you quicker, and with more accurate tracking, there is not a delivery guaranty by those package handlers.

INTERNATIONAL CUSTOMERS: USPS Priority Mail is the standard shipment option.  If you prefer this option, select “Standard International”.  It can take 3-4 weeks to arrive.  We have heard that this is the preferred method for many customers due to Customs reasons.  If you prefer UPS shipment, delivering in approximately 10 days, please select “International Priority Air.”  Shipping costs are the same with either option for orders over $74.95.

Builders with custom hose orders: If possible, we ask that you try to allow for 2 weeks from the time of your order until the estimated delivery date.  This allows us one week to build your order and 1 week for it to arrive via shipping.  This also allows us to prioritize immediate building of orders for AOG aircraft/conditional inspections, etc…

Builders ordering Hose Kits: If possible, we ask that you allow for 3-4 weeks from the time of your order until the estimated delivery date.  This allows us 2-3 weeks to build your order and 1 wee for it to arrive via shipping.  This also allows us to prioritize building of orders for AOG/Conditional inspections, etc….

AOG Aircraft and EXPEDITED service -  We recognize that there are builders/customers out there with AOG aircraft and conditional inspections that require hose replacements.  Please reach out to us to place your order, or after placing your order online to let us know that you have an AOG aircraft and require expedited service.  We will do our best to push those hose assembly orders to the top of the production queue so we can ship them quickly.  The transit time may still be delayed due to the shipping issues noted above, but we will at least get them on their way to you as soon as we can.

Thank you all for allowing us to earn your continued business.